Eureka! Outlet General FAQ's
You only pay when you pick up your product at the dealer, of your choice. If the product will be shipped the invoice amount has to be received by us before shipping.
We will ship the product within 2 business days once we have received your order. The dealer will contact you when the product(s) arrive at his shop, this will usually be within one week. Your order should be picked up within 10 days, otherwise we cannot guarantee that the product is still available.
An error with your order may have occurred due to a fault in your contact information. Please make sure your contact information is correct before submitting your order. You can also check this information in the conformation email that was sent to you.
Eureka! Outlet products consist of 4 categories
Eureka! has 3 Product Development facilities located in the Netherlands, the US and Canada. In the Netherlands, we develop new products and improve the existing ones especially for the European market. Therefore, prototypes and samples are being made for field testing, lab study and getting opinions from both trade partners and end users, before we finalize the products and put them into production and on the market.
Please note that only the good, practically new (without signs of wear and tear and UV degradation) and 100% functional prototypes / samples are listed on the Eureka Outlet Site. They are carefully chosen and tested before being placed on the website.
Some products will be discontinued for sale on the market, simply because of the changing tastes in colour, model, etc. of our customers or because new / improved / modified products replace the previous ones.
Please note that all the discontinued products listed on the Eureka Outlet Site are new and 100% functional.
Eureka! actively participates in many consumer and trade tent shows in Europe each year.
- In the Netherlands, Eureka! displays the whole tent range (more than 50 different models) on the big consumer tent shows such as: ANWB Tent Show (the biggest in Europe), SOS (Specialized Outdoor Shops) Tent Shows and many more.
- In Germany, Eureka! tents are displayed at big consumer events in Hamburg, Frankfurt, Bonn, Dresden, Berlin and Fulda.
- Eureka! tents can also be found on tent shows in France, UK, Switzerland, Denmark, Russia and more countries.
Please note that all the set-up models listed on the Eureka Outlet Site have been carefully chosen and tested. They have only been used during tent shows, are practically new, have no signs of wear and tear and UV degradation and they have never been slept in. While tents have been cleaned, dust or small dirt may occur due to set up.
When tents are slightly damaged during the tent shows, during the transportation or due to wrong usage by end users, we repair the tents carefully to make them 100% functional again. The price reflects the degree of loss of cosmetic appearance due to the repairs that have been made.
Please note that all the repaired second hand tents listed on the Eureka! Outlet Site have been repaired in such a manner they are 100% functional.