EUREKA! TENTS AND PACKS SINCE 1895

Warranty


Eureka! Outlet Warranty Terms & Conditions

Eureka! Europe warrants to the original purchaser that its products are free from defects in material and workmanship, for the period of one year after the date of purchase, except as qualified below.

Eureka! shall not be responsible for the natural breakdown of materials that occurs inevitably with extended use (e.g., Ultra Violet (UV) light damage on tents, exhausted zippers), or defects caused by accident, abuse, alteration, animal attack, storm damage, misuse or improper care.

THERE ARE NO OTHER EXPRESS WARRANTIES BEYOND THE TERMS OF THIS WARRANTY. IN NO EVENT SHALL EUREKA! BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES

If after inspection we find that a product failed due to a manufacturing or material defect, we will repair or replace the product, at our option, without charge.

Return the product (together with your purchase receipt) to the Eureka! Dealer from whom it was purchased. After examination, the Eureka! Dealer will send the returned product to us for warranty handling. We do not accept unauthorized return shipments.

If your Eureka! product needs service or repair due to normal wear and tear, animal attack, accident or some other reason that is not covered under the warranty, we will provide prompt service at minimal charge.

We require that products accepted for any repair is properly cleaned according to our recommended care instructions. Please return your product or component that requires repair (e.g., tent fly), along with a description of what needs attention, to the Eureka! Dealer from whom you purchased the product.

If you don’t find the answer to your question here, please click contact us, we will respond to your question within 24 hours on office days.

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